Q1: Can I get a refund for KESONLY Prime after I join?A: KESONLY Prime membership fees are strictly non-refundable.
Q2: What is the new tier coupon?A: When your membership tier is upgraded, we automatically send exclusive milestone coupons to your registered email address.
Q3: What does 2X Points mean?A: You earn double reward points for every dollar spent. E.g., $100 spent = 200 loyalty points.
Q4: What is Free Standard Shipping with No Minimum?A: Prime members enjoy free standard shipping on all eligible orders, bypassing our usual $9.90 minimum threshold.
Q5: How do I use KESONLY Prime to place my order?A: Log into your account and you will automatically enjoy exclusive Prime Prices for qualifying items.
Q6: How can I get dedicated VIP service?A: Diamond members receive priority 24/7 dedicated assistance from our senior design consultants.
Q7: What is Return Shipping Fee Reimbursements?A: We reimburse $10–$15 in Store Credit as a subsidy for your first return or exchange request.
Q8: How do I get my Free Birthday Surprise?A: During your birthday month, make any purchase and a curated surprise gift will be included in your package (Exclusive for Annual Prime members).
Q9: How do I get the Thanksgiving Giveaway?A: We host an exclusive Thanksgiving Lucky Draw for Prime members with a 100% win chance! Entry details are sent 3 days post-event.
Q10: How do I get an Anniversary Gift?A: Place an order during our anniversary event to receive a free gift. Available to all Prime Members or Diamond Tier members.
