Warranty Policy & Extended Protection Plan
2026-06-18 11:58
By MOMAY
Warranty & Repair Policy
At KESONLY, we fully stand behind the quality and artisan craftsmanship of our jewelry. Every custom piece is built to shine, softly and withstand the test of time.
To give you absolute peace of mind, we proudly offer a complimentary Free One-Year Warranty against manufacturing defects, alongside our premium Extended Warranty Plans.
✦ 1. Free One-Year Manufacturer's Warranty
All KESONLY products are covered by a one-year warranty against manufacturing defects, starting from the exact day the original order was received.
For repair items not covered by this one-year warranty, our studio will inspect the piece, provide a transparent quotation to the customer, and proceed with the repair only after obtaining your explicit consent.
- Logistics: The customer is responsible for shipping fees to send items to KESONLY for inspection or repair.
- Safe Packaging: Items must be securely packed. KESONLY is not responsible for losses in transit.
- Traceable Shipping: Use a method with a tracking number; untracked packages cannot be processed.
- Voiding Warranty: Modified, abused, or neglected items are excluded from warranty coverage.
⚠️ IMPORTANT NOTE: This warranty applies solely to the original purchaser who bought directly from kesonly.com. Alterations by non-KESONLY personnel render the warranty invalid.
✦ 2. Premium Extended Warranty Plan
Our Extended Warranty Plan bundles your custom jewelry with an affordable, high-tier protection plan that ensures your treasured pieces remain protected even after the initial warranty expires.
- 2-Year Plan: 10% of the product price.
- 3-Year Plan: 15% of the product price.
- 5-Year Plan: 20% of the product price.