KESONLY Membership Benefits

Q1: Can I get a refund for KESONLY Prime after I join?

A: KESONLY Prime membership fees are strictly non-refundable.

Q2: What is the new tier coupon?

A: When your membership tier is upgraded, we automatically send exclusive milestone coupons to your registered email address.

Q3: What does 2X Points mean?

A: You earn double reward points for every dollar spent. E.g., $100 spent = 200 loyalty points.

Q4: What is Free Standard Shipping with No Minimum?

A: Prime members enjoy free standard shipping on all eligible orders, bypassing our usual $9.90 minimum threshold.

Q5: How do I use KESONLY Prime to place my order?

A: Log into your account and you will automatically enjoy exclusive Prime Prices for qualifying items.

Q6: How can I get dedicated VIP service?

A: Diamond members receive priority 24/7 dedicated assistance from our senior design consultants.

Q7: What is Return Shipping Fee Reimbursements?

A: We reimburse $10–$15 in Store Credit as a subsidy for your first return or exchange request.

Q8: How do I get my Free Birthday Surprise?

A: During your birthday month, make any purchase and a curated surprise gift will be included in your package (Exclusive for Annual Prime members).

Q9: How do I get the Thanksgiving Giveaway?

A: We host an exclusive Thanksgiving Lucky Draw for Prime members with a 100% win chance! Entry details are sent 3 days post-event.

Q10: How do I get an Anniversary Gift?

A: Place an order during our anniversary event to receive a free gift. Available to all Prime Members or Diamond Tier members.