We want you to feel completely comfortable and confident when shopping at KESONLY—that's why we proudly offer a 30-Day Return & Exchange Policy.
If for any reason you are not entirely satisfied with your purchase, you may return or exchange the unused item in its original condition, provided you contact us within 30 days from the official delivery date.
✦ 1. Return & Exchange Conditions
To qualify for an authorized return or exchange, all packages must adhere to the following mandatory conditions:
- Prior Authorization Required: Items sent back to us without our prior customer service authorization will not be accepted or processed.
- Strict Timeframe: The request must not exceed 30 days from the date the original package was marked as received.
- Original Perfect Condition: All items must be returned in their original condition, free of scratches, dents, or any signs of wear.
⚠️ IMPORTANT NOTE: Please DO NOT send your return to the sender address listed on your shipping label.
✦ 2. Non-Refundable Items
The following custom and special items are strictly non-refundable:
- Final Sale Items: Items marked as final sale are ineligible for returns.
- Personalized Items: Items with custom engravings or photos are non-refundable.
✦ 3. Refunds & Restocking Fees
Once your return package arrives at our facility, it will be inspected and processed within 5 business days.
✦ 4. Self-Service Return Instructions
Step 1: Sign in to your KESONLY account.
Step 2: Follow the dashboard instructions to initiate your return.
✦ 5. Cancellation Policy
Custom pieces enter production 120 minutes after confirmation. Cancellations after this window incur a 30% fee.
