Frequently Asked Questions
Bespoke commissions start at approximately $200 for sterling silver pieces** and **$800 for lab-grown diamond pieces. We'll discuss your budget openly during the consultation to make sure we're creating something that works for you.
If the ring doesn't fit, we offer one free size exchange for ready-made pieces (shipping costs may apply). For bespoke/custom rings, sizing adjustments are more complex — please contact us within 7 days of receiving your order so we can help assess the best solution.
US orders: Free shipping on orders over $50
International orders: Free shipping on orders over $80
Below the threshold, a flat rate of $5 (US) / $10 (international) applies.
Approximate delivery times after shipping:
US: 7-12 business days
UK / Europe: 10-15 business days
Other regions: 12-20 business days
These are estimates. Actual time depends on customs clearance and local postal service.
Yes! For ready-made items, you can return within 30 days of delivery, as long as the piece is unworn and in its original packaging. Bespoke/custom pieces are final sale and cannot be returned (since they were made just for you).
To start a return, just email us at [hello@kesonly.com].
If your order hasn't shipped yet, we can update your address — just contact us ASAP. Once it's shipped, unfortunately the address cannot be changed.
For returns not related to product defects, the return shipping cost is the customer's responsibility. If you received an incorrect or damaged item, we'll cover all shipping costs. Just reach out and we'll sort it out.
We'd love to create something just for you! Here's our bespoke process:
① Consultation: Share your vision with one of our designers
② Sketch: You'll receive hand-drawn concepts within 5-7 business days
③ Refine: We work together until every detail feels right
④ Craft: Our artisans bring the design to life
⑤ Deliver: Your one-of-a-kind piece arrives with IGI/GIA certification
The whole process typically takes 3-6 weeks from sketch approval.
Yes! We can incorporate your existing gemstones or diamonds into a new design. This is a beautiful way to give an heirloom or old piece new life. Just mention this during your consultation.
It depends on the complexity of your design and our current workload. Let us know your timeline during the consultation and we'll do our best to accommodate. Reach out to [bespoke@kesonly.com] to discuss.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely via encrypted connections.
For US customers, we offer Shop Pay Installments at checkout — you can split your purchase into 4 interest-free payments. Availability depends on your order total and billing address.
US orders: Tax is calculated at checkout based on your state.
EU/UK orders: VAT is included in the listed price.
Other regions: May be subject to customs duties — please check your local regulations.
We offer repair services for all KESONLY pieces. If your item is within the warranty period and the issue is a manufacturing defect, repair is free. Out-of-warranty or accidental damage repairs are available at a reasonable cost. Contact us with photos of the issue for an estimate.